Frequently asked questions
Are your products the same as what I see in the photos?
Each photograph shows the item and the number of pieces in the set. Colors can look slightly different on different screens. Sizes, materials and other fine details are confirmed at fulfillment.
How should I care for my towels and bedding?
Care details are confirmed at fulfillment and come with your order. As a general habit, wash new textiles once before first use and keep them away from harsh cleaners.
Can I put the dinnerware or cookware in the dishwasher, microwave or oven?
Care and heat details are confirmed at fulfillment for each item. Please check the information that arrives with your order before using a piece in the oven, microwave or dishwasher.
How do I care for the serving board and the shelf?
As a general rule, wipe wood-tone pieces with a damp cloth, dry them right away and avoid soaking them. Item-specific care details are confirmed at fulfillment.
Will the cookware work on my cooktop?
Cooktop compatibility is confirmed at fulfillment for the Dutch oven and the cookware set. Please check that information before first use.
Does the ladder shelf need to be attached to the wall?
The shelf leans against the wall. Assembly and anchoring details are confirmed at fulfillment, and we recommend following them, especially in homes with children or pets.
Do you sell individual pieces from the sets?
Not at the moment. Sets such as the towel set and the dinnerware set are sold as complete sets so the colors always match.
How much is shipping, and how fast will my order arrive?
Free shipping on every order, with no shipping fee and no handling fee. Orders ship within 1–2 business days, and delivery typically takes 3–7 business days.
What is your refund policy?
Refunds are available within 30 days from the date you receive your order. Open and unopened products are both accepted. Return to: GlowGoods Inc, 4711 34th St. N. Suite F, St. Petersburg, FL 33714.
Is this a one-time purchase?
Yes. Every order is a one-time payment, no subscription or recurring charges.
What will appear on my card statement?
Charges appear as FenwickHomeLivingGoods.
Is there a limit on quantity?
Maximum 5 per item.
How do I reach customer service?
Email support@fenwickhomelivinggoodsxx.com. We are available Monday–Friday 9:00 AM–5:00 PM MT.
Who can buy from this site?
Purchases are open to customers in the United States who are 18 or older.
Need more help? Contact us.